FAQ

Freepost Digital Media – Frequently Asked Questions (FAQ)

General

1. What is Freepost Digital Media?

Freepost is a digital marketplace and classified platform where users can buy, sell, promote, and discover products and services.

2. Is registration free?

Yes. Creating a Freepost account is free.

3. What can I sell?

Eligible products and services that comply with our policies, including digital products, software, apps, games, templates, courses, creative assets, and other permitted offerings.

4. How do I become a seller?

Create an account, complete any required verification, and start listing eligible products.

5. How do I purchase a product?

Select the product, complete payment using a supported payment method, and follow the delivery instructions.

6. When will I receive my digital product?

Most digital products are delivered immediately after successful payment unless otherwise specified.

7. How do I contact a seller?

Use the messaging or contact options provided within the platform.

8. What payment methods are supported?

Available payment methods are displayed during checkout and may vary by location.

9. Can I request a refund?

Refund requests are handled according to the Freepost Refund Policy and the circumstances of the purchase.

10. How do I report abuse or suspicious activity?

Use the in-app reporting feature or contact Freepost Support with the relevant details.

11. How do I reset my password?

Use the “Forgot Password” option on the login screen and follow the verification instructions.

12. How can I contact Freepost Support?

Visit the support section on the Freepost website or email support@freepostonline.com for assistance.

Subscription FAQ

Subscription Plans

1. Why should I subscribe to Freepost?

A subscription unlocks premium features that help buyers and sellers gain greater visibility, improve productivity, and access exclusive tools and benefits.

2. What subscription plans are available?

Freepost may offer multiple subscription plans for individuals, businesses, and sellers. Available plans, features, and pricing are displayed within the app and on the website.

3. What benefits are included with a subscription?

Depending on your plan, benefits may include:

* Increased listing visibility

* Featured advertisements

* Higher posting limits

* Priority customer support

* Premium seller tools and analytics

* Promotional credits

* Exclusive offers and discounts

* Early access to new features

4. How do I subscribe?

Go to Profile → Subscription in the Freepost app or visit the subscription section on the website, select a plan, and complete the payment process.

5. When does my subscription become active?

Your subscription is typically activated immediately after successful payment, although activation may occasionally take a short time to process.

6. Can I upgrade my subscription plan?

Yes. You can upgrade to a higher plan at any time. Any applicable pricing adjustments will be shown before you confirm the upgrade.

7. Can I downgrade my subscription?

Yes. Downgrades usually take effect at the start of your next billing cycle unless otherwise stated

8. Will my subscription renew automatically?

If automatic renewal is enabled, your subscription will renew at the end of each billing cycle unless you cancel before the renewal date.

9. How do I cancel my subscription?

You can cancel from Profile → Subscription → Manage Subscription or through the app store or payment provider used for your purchase. Your subscription will remain active until the end of the current billing period unless otherwise specified.

10. Will I receive a refund after cancelling?

Cancelling prevents future renewals but does not automatically entitle you to a refund. Refund eligibility is determined by the Freepost Refund Policy and any applicable payment provider policies.

11. What happens if my payment fails?

If a renewal payment cannot be processed, your subscription may be suspended or downgraded to the free plan until payment is successfully completed.

12. Can I transfer my subscription to another account?

No. Subscriptions are linked to the account used to purchase them and cannot be transferred.

13. Can I use my subscription on multiple devices?

Yes, provided you sign in using the same Freepost account. Simultaneous use may be subject to security and fair usage limits.

14. Are subscription prices subject to change?

Yes. Freepost may revise subscription pricing from time to time. Existing subscribers will be notified in advance where required by applicable law.

15. Where can I view my subscription status and invoices?

You can view your active plan, billing history, renewal date, and available invoices in Profile → Subscription or Account Settings.

16. Do seller subscriptions include marketplace benefits?

Yes. Eligible seller plans may include additional product listings, featured placements, promotional tools, sales insights, and other marketplace features, depending on the selected plan.

17. Can Freepost suspend or terminate a subscription?

Yes. Freepost reserves the right to suspend or terminate subscriptions for fraud, misuse, non-payment, or violations of the Terms of Service or Community Guidelines.

18. Who should I contact if I have a subscription issue?

If you experience any subscription or billing issues, contact Freepost Customer Support through the support section of the app or email support@freepostonline.com.